FAQs

FAQs

  • How do I open an account with Blackout?

    To open an account with us you need to fill in the below forms, following the instructions given in the documents, and send them back to us. Please note that the Bank Status Enquiry form must be sent as a hardcopy, as we must have an original signature on this form.

    Account application form 1

    Account application form 2

  • Do you sell blackout curtains for residential purposes?

    We are primarily an event industry supplier and we usually don’t cater to the domestic market. However, if you are opting for a theatrical finish then feel free to contact us, but we suggest e.g. John Lewis as a more suitable option.

  • Do you have any white starcloths?

    No, our hire-stock starcloths are all made using a black Trevira molton cloth as the front. However, we can create bespoke starcloths on request. Give us a call on 020 8687 8400 or email us for more information. Another solution, if you want a white look is to hang some of our stock white voile in front of the starcloth. Not only does it add a light elegant feel, but it helps diffuse the light from the LEDs to create a fabulous backdrop.

  • What is the longest drop of your black wool serge drapes?

    Our hire stock drapes come in various drops, up to 18m. However, we can create a longer drop by double hanging our drapes with a Velcro join (a solution we often use at the O2, which requires as 24m drop). If you require something different our talented sewing team can create drapes to your requirements.

  • Which way round do we give measurements?

    We always give width measurement first following with height - width x height

  • Are you open at weekends?

    No, we are not open at weekends. Our opening hours are Monday – Friday 9am – 5.30pm. If your matter is urgent and we are currently working for you on a project, please contact your dedicated Project Manager directly. Otherwise, please send an email with your query to sales@blackout.co.uk and we will get back to you as soon as we can.

  • What training does Blackout give to employees?

    In addition to mandatory safety training such as Manual Handling and Fire Prevention, Blackout staff receive training befitting their role in the Company. Project Managers and Installations Technicians have been assessed to NRC Level 2 or 3 as appropriate, or are working towards this qualification as well as having IPAF and PASMA training necessary to use and operate various types of access equipment.

    Warehouse staff receive instruction in the maintenance of the various types of equipment, as well as training and certification in operation of mechanical handling aids. In addition Blackout continuously monitors training requirements and routinely provides staff with further training to expand their knowledge and to update them on new policies, regulations and industry best practice.

  • How do I apply for a role at Blackout?

    We recruit directly and all our vacancies can be found on our Work With Us page. If we currently don’t have any opportunities suitable for your skill set, but you want to work for us, email your CV to jobs@blackout.co.uk. We keep all CVs on file in case suitable roles arise.

  • Do you take on freelancers, apprentices and people for work placements?

    Our freelance staff are an integral part of our team and we will bring freelance staff on site to add to our crew when needed. To be added to our freelance list please send a CV, copies of work related certificates of competence (i.e. PASMA/IPAF/IOSH) and insurance documents to glenm@blackout.co.uk.

    We do employ apprentices. If this may be of interest to you contact jobs@blackout.co.uk

    If you are a student we also offer opportunities for unpaid work placements. The aim is for you to learn more about our industry through a bespoke programme, tailored to you. If you are interested please email your CV and dates you are available to jobs@blackout.co.uk

  • Is Blackout a member of any industry organisations?

    Yes, we are members of PLASA and PSA, and we are represented on the committee of the National Rigging Advisory Group (NRAG). We also endorse the National Rigging Certificate (NRC).

    In addition we support and are involved in industry initiatives such as the Trainee Rigger Scheme, Trailblazers Apprenticeship for Live Event Riggers and the development of the NELC (National Event Lifting Certificate).